FAQ-Everything about silk products

Hi dear friends, here are some answers you may want to know about our products and service.

Our clients always ask these questions, hope can help you.


Q: What silk do you use?

A: We use 100% mulberry silk, top grade 6, it’s the best quality in the market.

Q: Do you have certificates?

A: Yes, we passed OKEO-TEX and SGS tests.

Q: How many employees do you have?

A: We have around 30 employees.

Q: What products can you produce?

A: Silk eyemasks, silk masks, silk scrunchies, silk hats, silk bed sheets, silk duvet cover and pillow cover, silk bra.

Q: Where is your main market?

A: Our main market is in Europe, North America, Australia, etc.

Q: Are you a manufacturer or a trading company?

A: We are a manufacturer, and we have a trading company as well.

Q: Have you ever worked with big brands?

A: Yes, we have worked with many big brands, pls contact me for more details.

Q: How many years of experience do you have?

A: We have over 12 years of experience in this silk products area.

Q: What is your MOQ-minimum order quantity?

A:Scrunchies 50pcs,silk pajamas 30pcs,silk sleep masks 50pcs,silk bonnet 30pcs.

Q: What momme(mm) do you have?

A:We have 16mm,19mm,22mm,25mm,30mm

Q: Can you customize my own color or design?

A: Yes, we offer customization OEM service on all kinds of silk bedding and accessories.

Q: Can I add my logo to the silk products?

A: Sure, we can, please view this article for more details.

Q: Can I customize my own packaging?

A: Yes, please view this article for more details.

Q: What is the delivery time of your products?

A: Normally it takes around 7-12 working days, depending on the quantity, and in rush time, it might take a little longer.

Q: Can you guarantee it’s 100% silk?

A: We guarantee it’s 100% pure silk.

Q: How long is the shipping time?

A: Normally it takes around 7-12days by express/air.30-60Days by sea.

Q: Do you send by FedEx?

A: We have FedEx, TNT, or UPS

Q: How much is postage?

A: It depends on the country, and weight, so please tell me all the detail(quantity, country, zip code) to quote.

Q: What do I do if my order is wrong or does not arrive?

A: You can pay by Paypal or trade assurance, Money is safe, and your business is safe.

We are in this area for more than 10 years, and honesty and quality is our main principle. Your order will arrive at a reasonable time.

If your order is wrong, we will refund you the money.

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